At Sweet Tea Flowers, we take immense pride in the quality and freshness of our flowers. We ensure every arrangement is crafted with care and delivered in perfect condition. However, we understand that there may be instances where you are not fully satisfied with your order.
Due to the perishable nature of our products, we cannot accept returns on our flowers. However, if you receive damaged flowers or do not meet your expectations, don’t hesitate to contact our customer service team within 24 hours of receiving your order.
If your order arrives damaged or if you’re dissatisfied with the quality of the flowers, we are happy to visit providing a replacement or a refund; however, there is no guarantee. Please send a description of the issue and clear photographs of the flowers to our customer service team within 24 hours of receiving the order. Upon approval, we will arrange for a replacement order to be sent out as soon as possible or process a refund to your original payment method within 5-7 business days.
Order Cancellation If you need to cancel your order, please get in touch with our customer service team at least 48 hours before the scheduled delivery date. Orders cancelled with less than 48 hours’ notice will be charged a cancellation fee of 50% of the order value.
Late or Missing Refunds: If you haven’t received a refund, check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
We are not responsible for delivery errors made due to incorrect or incomplete delivery address details provided by the customer. Please ensure you check all details before confirming your order.
Please note that our Return and Refund policy is subject to change, and it’s the customers’ responsibility to read and understand the policy in place at the time of their purchase.